1. Scope
This policy applies to advertising budget and related service fees paid under a Vinads quotation or support arrangement. Where a signed or expressly accepted written agreement contains a more specific refund condition, that condition applies to the relevant transaction.
2. Requesting a Refund or Ending Cooperation
A customer may request a refund of eligible unused advertising budget and may stop cooperation at any time. Send the request through the established Telegram support group or contact@vinads.net.
3. Unused Advertising Budget
Vinads refunds 100% of the verified advertising budget that remains unused after account balances, active campaign spend, pending charges, and completed transactions have been reconciled.
4. Used Spend, Service Fees, and Activated Infrastructure
Advertising spend already consumed cannot be refunded. Budget top-up fees and amounts attributable to advertising accounts, Business Manager access, account resources, and infrastructure already supplied or used are deducted before the refundable balance is calculated. These amounts are not part of the unused advertising budget.
5. Disabled Advertising Accounts
If an advertising account is disabled, Vinads will withdraw the recoverable remaining balance and top up another account selected by the customer, subject to technical availability and balance reconciliation. If the customer also ends cooperation, the verified unused balance remains eligible for refund under this policy.
6. Cryptocurrency and Network Fees
Customers are responsible for blockchain and payment-network fees. Refunds are sent using a mutually confirmed wallet and network. Any network cost required to complete the refund may be deducted from the transfer amount or paid separately by the customer.
7. Information Required
A refund request should include the customer name, support-group reference, relevant account IDs, requested amount and currency, original transaction link or TxID/TxHash, destination wallet and network, and the reason for ending or adjusting cooperation. Processing begins after the required information is complete and the destination is confirmed.
8. Processing Time
Vinads reviews and processes a complete refund request within one day after receiving it. The time for funds to appear in the destination wallet or account may additionally depend on blockchain confirmation, payment-network operation, or another provider outside Vinads’ control.
9. Verification and Reconciliation
Before sending a refund, Vinads may pause campaigns and reconcile Google Sheet records, account balances, pending Meta charges, top-ups, prior transfers, and service fees. If the requested amount differs from the verified balance, Vinads will provide the reconciled amount through the support channel.
10. Payment Disputes and Contact
Customers should contact Vinads and allow the one-day review process before initiating a chargeback or reporting a transfer as unauthorized. Fraudulent, duplicate, or abusive claims may be rejected. Refund questions may be sent to contact@vinads.net.
Questions about this policy?
Contact Vinads for clarification before using the website or starting a service.